All Categories ​>​ Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Account and Billing

Any changes made to your subscription, team members, billing, data, or statistics must done by an Admin. I forgot my password! How do I log in? Select the. Forgot your password? link on the Login pag…

Updated 1 month ago by Tyra Earl

Managing Programs

What happens when I activate my program? When you activate your program, all links to the program will be functional and publicly accessible. URLs to a program that is in the Draft stage will not wor…

Updated 1 month ago by Tyra Earl

Managing Members

How do I see a list of all of my members? To see a list of all members, select. Members > List or click here . This brings up a list of members across all programs. From this view, you have the optio…

Updated 1 month ago by Tyra Earl

Rewards Management

How do I manually issue a reward? To manually issue a reward, select the. Reward icon that looks like a gift. This icon is located in 3 places: From the Member's profile page. Select. Reward and ente…

Updated 2 weeks ago by Tyra Earl

Email Management

How do I change the delivery name and email for outbound emails sent from Referral Rock? To change the delivery name and email, select. Settings > Branding > Email or click here . Under. Outbound Ema…

Updated 1 month ago by Tyra Earl

Fraud Management

Fraud is a very important factor when setting up a referral program. Improved fraud detection and reporting allows us to quantify and show all fraud attempts, while simultaneously keeping your referr…

Updated 1 month ago by Tyra Earl

Managing Referrals

What information do I see on the Referral List? The Referral List allows you to quickly view your Referrals. To access your list, select. Referrals > List or click here . You can select which program…

Updated 1 month ago by Tyra Earl

General Questions

What is the difference between a Member and a Referral? A Member is someone that knows your business, whether it be an advocate, customer, or even your employee base. A Referral is someone, such a fr…

Updated 2 months ago by Tyra Earl

Image Dimensions

What are your recommended image dimensions? All uploaded images have a 5MB limit. Listed below are the recommended image dimensions for custom images for your program. Site Specific Images. These ima…

Updated 1 month ago by Tyra Earl

Dashboard

The dashboard is the first page that you see once you log into your Referral Rock account. Your dashboard graphically displays program statistics (such as registration views and referrals created), d…

Updated 4 weeks ago by Tyra Earl