Frequently Asked Questions (FAQs)
General Questions
General Questions about using Referral Rock? Check out some common questions and answers here!
Account & Billing
Questions about your account or billing? Check out some common questions and answers here!
Managing Programs
General Questions about managing your programs? Check out some common questions and answers here!
Managing Members
Do you have questions about managing your members? Check out some common questions and answers here.
Managing Referrals
Do you have questions about managing your referrals? Check out common questions and answers here!
Rewards Management
General Questions about managing your rewards? Here are some common questions and answers!
Member Segments
General Questions about segmenting your members? Here are some common questions and answers!
Email Management
General Questions about email management? Check out some common questions and answers here!
Reports
Referral Rock's Reports section provides easy access to your data to use for custom analysis and data back ups. To download your company's reports, select your Company Name in the top right hand corn…
Logs
The Logs tab in Referral Rock allows you to quickly access your account's data regarding Payment History, Email History, Integration Events, Notifications, Fraud Events, Import History, and Sales Ent…
Fraud Management
Fraud is a very important factor when setting up a referral program. Improved fraud detection and reporting allows us to quantify and show all fraud attempts, while simultaneously keeping your referr…
Configuration Activity Log
The Configuration Activity logs show the details of changes made to your account. To access these logs, navigate to Logs > Configuration Activity or click here. Configuration Activity logs can only b…
Program Activity Log
The Program Activity logs show the details of changes made that are associated with your programs. To access these logs, navigate to Logs > Program Activity or click here. Program Activity logs can o…
PayPal Refunds
If you were incorrectly sent PayPal funds, you can return the excess funds via PayPal. Unfortunately, PayPal doesn't allow you to issue a refund directly. Instead, you'll need to use the Send Money o…
Image Dimensions (Classic Member Pages)
What are your recommended image dimensions? This article contains the image dimensions for our classic member pages. If you are using our new Member Portal, please refer to our Program Design Setup G…
