All Categories > Frequently Asked Questions (FAQs)
Referral Rock's Reports section provides easy access to your data to use for custom analysis and data back ups. To download your company's reports, select your Company Name in the top right hand corn…
Updated 11 months ago by Tyra Earl
The Logs tab in Referral Rock allows you to quickly access your account's data regarding Payment History, Email History, Integration Events, Notifications, Fraud Events, Import History, and Sales Ent…
Updated 4 months ago by Tyra Earl
What are your recommended image dimensions? All uploaded images have a 5MB limit. Listed below are the recommended image dimensions for custom images for your program. Site Specific Images. These ima…
Updated 4 days ago by Tyra Earl
Member Segments are a set of filters that allow you to narrow down your Member list to a specific demographic. Member Segments are available under Settings > Member Segments (or by clicking here ). K…
The dashboard is the first page that you see once you log into your Referral Rock account. Your dashboard graphically displays program statistics (such as registration views and referrals created), d…
The Configuration Activity logs show the details of changes made to your account. To access these logs, navigate to Logs > Configuration Activity or click here. Configuration Activity logs can only b…
The Program Activity logs show the details of changes made that are associated with your programs. To access these logs, navigate to Logs > Program Activity or click here. Program Activity logs can o…
Any changes made to your subscription, team members, billing, data, or statistics must done by an Admin. I forgot my password! How do I log in? Select the Forgot your password? link on the Login page…
What happens when I activate my program? When you activate your program, all links to the program will be functional and publicly accessible. URLs to a program that is in the Draft stage will not wor…
How do I see a list of all of my members? To see a list of all members, select Members > List or click here. This brings up a list of members across all programs. From this view, you have the option…
Updated 2 months ago by Tyra Earl
What is the difference between a Payout and the program's Reward Rules? A Payout is set up at the account level and determines the Currency and Type of reward. Reward Rules are then set up within you…
How do I change the delivery name and email for outbound emails sent from Referral Rock? To change the delivery name and email, select Settings > Branding > Email or click here. Under Outbound Email…
Fraud is a very important factor when setting up a referral program. Improved fraud detection and reporting allows us to quantify and show all fraud attempts, while simultaneously keeping your referr…
What information do I see on the Referral List? The Referral List allows you to quickly view your Referrals. To access your list, select Referrals > List or click here. You can select which program t…
Updated 8 months ago by Tyra Earl
What is the difference between a Member and a Referral? A Member is someone that knows your business, whether it be an advocate, customer, or even your employee base. A Referral is someone, such a fr…
Updated 9 months ago by Tyra Earl
If you were incorrectly sent PayPal funds, you can return the excess funds via PayPal. Unfortunately, PayPal doesn't allow you to issue a refund directly. Instead, you'll need to use the Send Money o…
Updated 2 months ago by Mica Longanecker
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Updated 4 months ago
by Tyra Earl
