All Categories > Frequently Asked Questions (FAQs)
Any changes made to your subscription, team members, billing, data, or statistics must done by an Admin. I forgot my password! How do I log in? Select the. Forgot your password? link on the Login pag…
Updated 1 month ago by Tyra Earl
What happens when I activate my program? When you activate your program, all links to the program will be functional and publicly accessible. URLs to a program that is in the Draft stage will not wor…
Updated 27 minutes ago by Tyra Earl
How do I see a list of all of my members? To see a list of all members, select. Members > List or click here . This brings up a list of members across all programs. From this view, you have the optio…
What is the difference between a Payout and the program's Reward Rules? A. Payout is set up at the account level and determines the. Currency and. Type of reward. Reward Rules are then set up within …
Updated 6 hours ago by Tyra Earl
How do I change the delivery name and email for outbound emails sent from Referral Rock? To change the delivery name and email, select. Settings > Branding > Email or click here . Under. Outbound Ema…
Updated 2 days ago by Tyra Earl
Fraud is a very important factor when setting up a referral program. Improved fraud detection and reporting allows us to quantify and show all fraud attempts, while simultaneously keeping your referr…
Updated 3 months ago by Tyra Earl
What information do I see on the Referral List? The Referral List allows you to quickly view your Referrals. To access your list, select. Referrals > List or click here . You can select which program…
What is the difference between a Member and a Referral? A Member is someone that knows your business, whether it be an advocate, customer, or even your employee base. A Referral is someone, such a fr…
Updated 4 months ago by Tyra Earl
Referral Rock's Reports section provides easy access to your data to use for custom analysis and data back ups. To download your company's reports, select your. Company Name in the top right hand cor…
The Logs tab in Referral Rock allows you to quickly access your account's data regarding Payment History, Email History, Integration Events, Notifications, Fraud Events, Import History, and Sales Ent…
What are your recommended image dimensions? All uploaded images have a 5MB limit. Listed below are the recommended image dimensions for custom images for your program. Site Specific Images. These ima…
Updated 3 weeks ago by Tyra Earl
Member Segments are a set of filters that allow you to narrow down your Member list to a specific demographic. Member Segments are available under. Settings > Member Segments (or by clicking here ) .…
The dashboard is the first page that you see once you log into your Referral Rock account. Your dashboard graphically displays program statistics (such as registration views and referrals created), d…
The Configuration Activity logs show the details of changes made to your account. To access these logs, navigate to. Logs > Configuration Activity or click here . Configuration Activity logs can only…
The Program Activity logs show the details of changes made that are associated with your programs. To access these logs, navigate to. Logs > Program Activity or click here . Program Activity logs can…
Updated 1 month ago
by Tyra Earl
