Frequently Asked Questions (FAQs)

General Questions

General Questions about using Referral Rock? Check out some common questions and answers here!

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7 articles by 1 author

Account & Billing

Questions about your account or billing? Check out some common questions and answers here!

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11 articles by 2 authors

Managing Programs

General Questions about managing your programs? Check out some common questions and answers here!

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14 articles by 1 author

Managing Members

Do you have questions about managing your members? Check out some common questions and answers here.

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7 articles by 1 author

Managing Referrals

Do you have questions about managing your referrals? Check out common questions and answers here!

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6 articles by 1 author

Rewards Management

General Questions about managing your rewards? Here are some common questions and answers!

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13 articles by 1 author

Member Segments

General Questions about segmenting your members? Here are some common questions and answers!

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6 articles by 1 author

Email Management

General Questions about email management? Check out some common questions and answers here!

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10 articles by 1 author

Reports

Referral Rock's Reports section provides easy access to your data to use for custom analysis and data back ups. To download your company's reports, select your Company Name in the top right hand corn…

Tyra Earl
Updated 2 years ago by Tyra Earl

Logs

The Logs tab in Referral Rock allows you to quickly access your account's data regarding Payment History, Email History, Integration Events, Notifications, Fraud Events, Import History, and Sales Ent…

Tyra Earl
Updated 1 year ago by Tyra Earl

Fraud Management

Fraud is a very important factor when setting up a referral program. Improved fraud detection and reporting allows us to quantify and show all fraud attempts, while simultaneously keeping your referr…

Tyra Earl
Updated 2 months ago by Tyra Earl

Configuration Activity Log

The Configuration Activity logs show the details of changes made to your account. To access these logs, navigate to Logs > Configuration Activity or click here. Configuration Activity logs can only b…

Tyra Earl
Updated 2 years ago by Tyra Earl

Program Activity Log

The Program Activity logs show the details of changes made that are associated with your programs. To access these logs, navigate to Logs > Program Activity or click here. Program Activity logs can o…

Tyra Earl
Updated 2 years ago by Tyra Earl

PayPal Refunds

If you were incorrectly sent PayPal funds, you can return the excess funds via PayPal. Unfortunately, PayPal doesn't allow you to issue a refund directly. Instead, you'll need to use the Send Money o…

Mica Longanecker
Updated 1 year ago by Mica Longanecker

Image Dimensions (Classic Member Pages)

What are your recommended image dimensions? This article contains the image dimensions for our classic member pages. If you are using our new Member Portal, please refer to our Program Design Setup G…

Tyra Earl
Updated 6 months ago by Tyra Earl

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