All Categories ​>​ Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Account and Billing

Any changes made to your subscription, team members, billing, data, or statistics must done by an Admin. I forgot my password! How do I log in? Select the. Forgot your password? link on the Login pag…

Updated 2 weeks ago by Tyra Earl

Managing Programs

What happens when I activate my program? When you activate your program, all links to the program will be functional and publicly accessible. URLs to a program that is in the Draft stage will not wor…

Updated 2 weeks ago by Tyra Earl

Managing Members

How do I see a list of all of my members? To see a list of all members, select. Members > List Members or click here . This brings up a list of members across all programs. From this view, you have t…

Updated 2 weeks ago by Tyra Earl

Rewards Management

How do I manually issue a reward? To manually issue a reward, select the. Reward icon that looks like a gift. This icon is located in 3 places: From the Member's profile page. Select. Reward and ente…

Updated 2 weeks ago by Tyra Earl

Email Management

How do I change the delivery name and email for outbound emails sent from Referral Rock? To change the delivery name and email, select. Email > Sending Settings or click here . Under. Outbound Email …

Updated 2 weeks ago by Tyra Earl

Fraud Management

Fraud is a very important factor when setting up a referral program. Improved fraud detection and reporting allows us to quantify and show all fraud attempts, while simultaneously keeping your referr…

Updated 2 weeks ago by Tyra Earl

Managing Referrals

What information do I see on the Referral List? The Referral List allows you to quickly view your Referrals. To access your list, select. Referrals > Referral List or click here . You can select whic…

Updated 2 weeks ago by Tyra Earl

General Questions

What is the difference between a Member and a Referral? A Member is someone that knows your business, whether it be an advocate, customer, or even your employee base. A Referral is someone, such a fr…

Updated 1 week ago by Tyra Earl

Image Dimensions

What are your recommended image dimensions? All uploaded images have a 5MB limit. Listed below are the recommended image dimensions for custom images for your program. Site Specific Images. These ima…

Updated 1 week ago by Tyra Earl