Email Management

How do I change the delivery name and email for outbound emails sent from Referral Rock?

To change the delivery name and email, select Settings > Branding > Email or click here. Under Outbound Email Settings , enter your From Name and From Email Address and select Save. This is a site-wi…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How do I add my company logo to Referral Rock emails?

To add your logo to Referral Rock emails, navigate to Settings > Branding > Email or click here and select Template Settings under Email Templates. Here you can upload your company logo under Email T…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

What are the Email Sharing blocks?

Inside of any Email Editor in Referral Rock, you will see the option to add pre-built sharing blocks into your emails. These sharing blocks allow your Members to share via social media, text and emai…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Can I create my own templates?

Absolutely! To create your own custom template, navigate to Settings > Branding > Email or click here and select Add Template under Email Templates. Here you can name the template, insert your raw HT…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

What is the block list?

There are a few ways an email address will end up on your block list: The member or referral unsubscribes from all emails in their email preferences page. The admin unsubscribes a member or referral…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How can I prevent emails from going to spam?

The best way to prevent spam and change the email address is by setting up a From Email Address and Authorized Sending Domain. Your Email Sending Domain is the gray text next to your business name in…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How do I view emails by Program or Member?

To view emails by Program: Select Programs > click the desired program. Select either View Email History to view the Email Log for this particular program, or View Email Campaigns to view all campaig…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Where can I see my email statistics and history?

Navigate to Logs > Email History or click here. The Email Log shows you the overall statistics and email messages sent across all active programs. Above the general statistics, you can see a dropdown…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

I'm not sure if all of my emails were sent properly. How can I check?

To check your email history, including statuses (delivered, opened, clicked, undelivered, and pending) select Logs > Email H istory or click here. Here you can filter through all emails. Undelivered…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How do I resend an email?

To resend any email, navigate to Logs > Email History or click here and locate the email in question. Click on the email address or the status to bring up the email details. Under Status, there is a…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

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