Managing Programs

How can I edit my Member Portal's Accessibility settings?

Your Member Portal is already configured with default settings to comply with web accessibility standards. However, you may choose to edit the default language and image alternative text for your mem…

Meghan McEnry
Updated 8 months ago by Meghan McEnry

Can the same person be part of multiple referral programs?

One person can be part of any number of programs but they would need to be registered as a member for each program. They will have a different referral code for each program that they belong to.

Daniel Misico
Updated 8 months ago by Daniel Misico

How can I change the text for the email, text or social share options?

To edit the text of the easy share options that Members can send from their share widget: From within the Program Editor, navigate to Share or click here. Select Social & Mobile Messages or Email Mes…

Daniel Misico
Updated 8 months ago by Daniel Misico

Can I add an additional custom field to the Member Registration form?

Referral Rock automatically requires name and email for member registration. In addition to requiring phone number, Referral Rock can add up to 3 additional custom registration fields (2 text fields…

Daniel Misico
Updated 8 months ago by Daniel Misico

Would an extension like AdBlocker prevent us from capturing a referral?

No, if a referral is using an AdBlocker, this will not prevent you from capturing the referral. However, a browser extension that blocks JavaScript may prevent our scripts from running. This is extre…

Daniel Misico
Updated 8 months ago by Daniel Misico

Can Referral Rock integrate with Instagram?

Referral Rock does not directly integrate with Instagram because Instagram doesn’t allow you to pre-draft messages for members to share. Instead, you could include information on the Member Dashboard…

Daniel Misico
Updated 8 months ago by Daniel Misico

How do I get notified of new members and referrals?

To set up email notifications each time a new member or referral is added: Select the Program you would like to be notified for and open the Program Editor. Select Additional Options or click here. S…

Daniel Misico
Updated 8 months ago by Daniel Misico

How many programs am I allowed to run at one time?

Each plan has a different limit for the number of active programs that can be running at one time. You can check your program limit under Settings > Billing or by clicking here.

Daniel Misico
Updated 2 months ago by Daniel Misico

Can I limit my referral program registration?

If you have a customer list, you could import a CSV to automatically enroll the customers into your program. For further information on this, please visit our Import Guide and Managing Members FAQ. A…

Daniel Misico
Updated 5 days ago by Daniel Misico

What is the size of the Referral Rock widget?

The Referral Rock widget is fixed at 896px width and 70% of height.

Daniel Misico
Updated 8 months ago by Daniel Misico

What happens when I activate my program?

When you activate your program, all links to the program will be functional and publicly accessible. URLs to a program that is in the Draft stage will not work.

Daniel Misico
Updated 2 years ago by Daniel Misico

Can my referral program be run in other languages?

All of our text and form fields can be written in any language as they accept different characters and formats. This allows you to customize all public facing components of the program into any langu…

Daniel Misico
Updated 2 years ago by Daniel Misico

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