Managing Programs

Can the same person be part of multiple referral programs?

One person can be part of any number of programs but they would need to be registered as a member for each program. They will have a different referral code for each program that they belong to.

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How can I change the text template in the email invitation a member sends?

To edit the email invitation that Members send: Select your Program and Edit. From within the Program Editor, navigate to Messages or click here. Select Edit Email. After the email is customized to y…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Can I add an additional custom field to the Member Registration form?

Referral Rock automatically requires name and email for member registration. In addition to requiring phone number, Referral Rock can add up to 3 additional custom registration fields (2 text fields…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Would an extension like AdBlocker prevent us from capturing a referral?

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Can Referral Rock integrate with Instagram?

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How do I add a video to my program?

Adding a video to your program is quite simple. We'll use this Referral Rock YouTube video as an example. These instructions are for Member Portal Classic. To embed a video on a program using Member…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How do I get notified of new members and referrals?

To set up email notifications each time a new member or referral is added: Select the Program you would like to be notified for and open the Program Editor. Select Emails & Notification or click here…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

What do the Suggestion and Warning alerts on my Program Overview page mean?

These are part of the program's built in audit. Suggestions are designed to increase member sharing and engagement and improve referral conversion rates. Warnings cover key areas of configuration and…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How many programs am I allowed to run at one time?

Depends on what plan you are on! You can check your program limit under Your Account Name > Billing or by clicking here.

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How can I limit the referral program so only our current customers can participate?

If you have a customer list, you could import a CSV to automatically enroll the customers into your program. For further information on this, please visit our Import Guide and Managing Members FAQ. A…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

What is the difference between the Site view and the Widget View on the member classic pages?

Our Site View option works out of the box and offers a standalone site hosted by Referral Rock with its own link. The Widget View allows you to have a widget (looks similar to a pop-up) on your own w…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

What is the size of the Referral Rock widget?

Daniel Misico
Updated 2 weeks ago by Daniel Misico

What happens when I activate my program?

When you activate your program, all links to the program will be functional and publicly accessible. URLs to a program that is in the Draft stage will not work.

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Can my referral program be run in other languages?

All of our text and form fields can be written in any language as they accept different characters and formats. This allows you to customize all public facing components of the program into any langu…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

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