Rewards Management

What is the difference between a Payout and the program's Reward Rules?

A Payout is set up at the account level and determines the Currency and Type of reward. Reward Rules are then set up within each program and associated with a Payout. Reward Rules determine the Amoun…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How can I schedule my payouts to issue at a certain time?

With our Scheduled Payouts option (for Growth and Established Business Customers), you can set your pending payouts to issue automatically at the end of every day, week, or month. To do this, go to t…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

My product/service has a return policy. Can I apply an eligibility date to my reward?

Yes! You can apply an eligibility date to your reward on the Reward Rules page , under the Payout Rules section of your reward rule. This is a great feature if you have a return policy on your produc…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How do I manually issue a reward?

To manually issue a reward, select the Reward icon that looks like a gift. This icon is located in 3 places: From the Member's profile page Select Reward and enter a text description, reward amount,…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

A reward was issued to the wrong email. What do I do?

Unfortunately, we are unable to revoke rewards that have already been issued. If the reward was a PayPal payment sent to the wrong email address it will be returned to your account after 30 days if i…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Can I reissue a reward?

There are some rewards that we can reissue. To view all of your issues rewards, select Logs > Payment History or by clicking here. Gift Card: Locate the Gift Card Payment (Source: Gift_Card) that you…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

What type of rewards can Referral Rock automate for me?

Referral Rock can automate reward distribution for Email Coupons or Vouchers, Gift Cards or Prepaid Visa Cards (through Tango), and PayPal. Automated Gift Cards, PayPal, and Prepaid Visa Cards are av…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Can Referral Rock send a check or cash as a reward?

We cannot issue check or cash payments as a reward. However, we can track manual payments! You can choose to issue check and cash rewards manually and track them within Referral Rock. Want to pay wit…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How do I fund my PayPal account?

There are two ways you can add funds to your PayPal rewards escrow account. Your available balance will be updated once the funds have been received. PayPal Transfer (recommended) : You can fund your…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How do I fund my Tango (Gift Card) account?

You can fund your Tango account using either a Credit Card or making an ACH/Wire transfer. To fund your account, navigate to Settings > Payouts > Gift Card Account > Manage Account or click here. To…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How does someone redeem their Prepaid Visa card from Tango?

Please visit Tango's help article here for step by step instructions and a video on redeeming a Prepaid Visa card.

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Do I get an email when I have a pending reward?

This is a requested feature that we are looking into, but Referral Rock does not do this within our own platform quite yet. A common workaround is to use Zapier to send zaps from Referral Rock to you…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Can I limit the annual reward amount for a recipient?

On our Growth and Established Business plans, you can limit your payouts to issue a maximum of $599 per recipient per calendar year. To adjust these settings, turn on the Annual Payment Limit on the…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

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