Rewards Management

How can I schedule my payouts to issue at a certain time?

With our Scheduled Payouts option (for Growth and Established Business Customers), you can set your pending payouts to issue automatically at the end of every day, week, or month. To do this, go to t…

Daniel Misico
Updated 8 months ago by Daniel Misico

My product/service has a return policy. Can I apply an eligibility date to my reward?

Yes! You can apply an eligibility date to your reward on the Reward Rules page , under the Reward Delivery section of your reward rule. Select, "Add Issue Delay" in order to apply an eligibility date…

Daniel Misico
Updated 8 months ago by Daniel Misico

How do I manually create or issue a reward?

While reward rules automate the process of earning and issuing rewards, it is possible to manually set and send rewards directly from a member or referral's profile. To manually issue a reward, navig…

Daniel Misico
Updated 7 months ago by Daniel Misico

A reward was issued to the wrong email. What do I do?

If a reward was mistakenly sent to the wrong email address, don't worry! If the reward has not been claimed we can usually reroute the reward to the correct recipient. If the reward was a PayPal paym…

Daniel Misico
Updated 1 month ago by Daniel Misico

Can I reissue a reward?

There are some rewards that we can reissue. To view all of your issued rewards, select Logs > Payment History or by clicking here. Gift Card: Locate the Gift Card Payment (Source: Gift_Card) that you…

Daniel Misico
Updated 1 month ago by Daniel Misico

What type of rewards can Referral Rock automate for me?

Referral Rock can automate reward distribution for Email Coupons or Vouchers, Gift Cards or Prepaid Visa Cards (through Tango), ACH transfers (through Wise) and PayPal. Automated Gift Cards, Wise, Pa…

Daniel Misico
Updated 8 months ago by Daniel Misico

Can Referral Rock send a check or cash as a reward?

We cannot issue check or cash payments as a reward. However, we can track manual payments! You can choose to issue check and cash rewards manually and track them within Referral Rock. Want to pay wit…

Daniel Misico
Updated 8 months ago by Daniel Misico

How do I fund my Tango (Gift Card) account?

You can fund your Tango account using either a Credit Card or making an ACH/Wire transfer. To fund your account, navigate to Settings > Payouts > Gift Card Account > Manage Account or click here. To…

Daniel Misico
Updated 2 months ago by Daniel Misico

Do I get an email when I have a pending reward?

This is a requested feature that we are looking into, but Referral Rock does not do this within our own platform quite yet. A common workaround is to use Zapier to send zaps from Referral Rock to you…

Daniel Misico
Updated 8 months ago by Daniel Misico

Can I limit the annual reward amount for a recipient?

On our Growth and Established Business plans, you can limit your payouts to issue a maximum of $599 per recipient per calendar year. To adjust these settings, turn on the Annual Payment Limit on the…

Daniel Misico
Updated 8 months ago by Daniel Misico

How do I bulk issue rewards?

If you have pending rewards ready to be issued, you may wish to bulk issue them all at once. You may bulk issue rewards by reward type or by recipient. To bulk issue rewards, go to Rewards > Review P…

Meghan McEnry
Updated 8 months ago by Meghan McEnry

Are there fees associated with using Tango?

Referral Rock partners with Tango for our gift card reward fulfillment. If funding your Tango account with a credit card, there will be a 3.5% processing fee. Reward recipients will not be charged an…

Meghan McEnry
Updated 8 months ago by Meghan McEnry

How does someone redeem their Prepaid Visa / Mastercard card?

When the reward is issued, the recipient will receive an email to redeem their Prepaid Visa or Mastercard card. The following steps were taken from Tango's help article. Please visit their article if…

Meghan McEnry
Updated 9 months ago by Meghan McEnry

Can I fund my gift card account in a currency other than USD?

Yes. While USD is the default currency for Tango accounts, you may also fund your account in Canadian Dollars (CAD) or Great British Pounds (GBP). Please contact your Customer Success Manager for add…

Meghan McEnry
Updated 8 months ago by Meghan McEnry

What happens if a PayPal reward goes unclaimed?

In the instance that a PayPal reward is unclaimed by the recipient after thirty (30) days, the amount will rollback and be placed back into your PayPal balance. The recipient will no longer be able t…

Meghan McEnry
Updated 8 months ago by Meghan McEnry

What do Gift Card rewards look like for the recipient?

Our gift card partner, Tango , fulfills all gift card rewards for your members and referrals. Gift cards are sent to reward recipients digitally to the email that is on their Referral Rock profile. R…

Meghan McEnry
Updated 2 months ago by Meghan McEnry

Contact