General Questions

What is the difference between a Member and a Referral?

A member is someone that knows your business, whether it be an advocate, customer, or even your employee base. A referral is someone, such a friend or family member, that was referred to your company…

Daniel Misico
Updated 9 months ago by Daniel Misico

Can Referral Rock reward Members as well as Referrals?

Absolutely! Our programs are highly customizable. Members and/or referrals can be rewarded depending on how you would like your program to function.

Daniel Misico
Updated 10 months ago by Daniel Misico

Is Referral Rock compliant with GDPR?

For detailed information on Referral Rock and GDPR, please visit our GDPR page.

Daniel Misico
Updated 9 months ago by Daniel Misico

What are Member Segments?

Member Segments are a set of filters that allow you to narrow down your Member list to a specific demographic. Member Segments are available under Settings > Member Segments (or by clicking here ). K…

Tyra Earl
Updated 9 months ago by Tyra Earl

Can Referral Rock help me with designing my program?

While we offer Customer Success Managers to guide you through the setup process, you will be responsible for the design of your program. For an additional fee, Referral Rock can assist with the desig…

Daniel Misico
Updated 9 months ago by Daniel Misico

How many domains can be integrated with Referral Rock?

Each account is associated with a single domain. All of the programs on your account will be associated with the chosen domain.

Daniel Misico
Updated 9 months ago by Daniel Misico

How can I submit a product bug or feature request?

Inside of your account navigate to Help > Submit feedback Or, follow this link directly to submit a product defect or a feature request. A member of our team will follow up with you once it has been…

Daniel Misico
Updated 9 months ago by Daniel Misico

How do I find my API keys?

As of 10/13/2020 we began hashing new API keys. This means your Private Key and Basic Auth key will not be visible after initial creation. While this will not disrupt the functionality of your integr…

Kay
Updated 9 months ago by Kay

Do you integrate with MailChimp?

Inviting people to join your referral program through MailChimp is easy! Through the use of a One-Click-Access URL placed in any MailChimp email (as a button or a link), we can automatically register…

Meghan McEnry
Updated 9 months ago by Meghan McEnry

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