General Questions

What is the difference between a Member and a Referral?

A Member is someone that knows your business, whether it be an advocate, customer, or even your employee base. A Referral is someone, such a friend or family member, that was referred to your company…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Can Referral Rock help me with designing my program?

While we offer Customer Success Managers to guide you through the setup process, you will be responsible for the design of your program. For an additional fee, Referral Rock can assist with the desig…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Can a Customer Success Manager help me through my trial?

The program is self-service and the free trial is designed to give you 15 days to start building out your design/copy. During the free trial period, it's recommended to speak with a member of our sal…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Can Referral Rock reward Members as well as Referrals?

Absolutely! Our programs are highly customizable. Members and/or Referrals can be rewarded depending on how you would like your program to function.

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How many domains can be integrated with Referral Rock?

Each account is associated with a single domain. All of the programs on your account will be associated with the chosen domain.

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Is Referral Rock compliant with GDPR?

For detailed information on Referral Rock and GDPR, please visit our GDPR page.

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How can I submit a product bug or feature request?

Inside of your account navigate to Help > Submit feedback Or, follow this link directly to submit a product defect or a feature request. A member of our team will follow up with you once it has been…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

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