Account & Billing

What is included in my Referral Rock plan?

Referral Rock offers three standard plans to choose from: Starter, Growth and Established Business. Visit our Plans & Pricing webpage to learn more about what features are included in each plan.

Meghan McEnry
Updated 9 months ago by Meghan McEnry

I forgot my password! How do I log in?

Select the Forgot your password? link on the Login page or click here. Enter your email address and click Submit. Check your email. Click on provided link to reset your password.

Daniel Misico
Updated 9 months ago by Daniel Misico

How can I add a team member to my Referral Rock account?

We suggest adding all users to your account as Team Members so that they have their own login and their activity will be accurately tracked through your Configuration Logs. There is no limit to the a…

Daniel Misico
Updated 2 months ago by Daniel Misico

What are the team permission levels for my account?

Admin: Has access to all features including main account settings. Can add, delete, and edit team members. Manager: Allowed to edit programs, manage members, referrals, and rewards. Not allowed to up…

Meghan McEnry
Updated 2 months ago by Meghan McEnry

Where can I upgrade, pause or cancel my subscription?

To upgrade, pause or cancel your Referral Rock subscription: Select Settings > Billing or click here. Select Manage Account , Pause or Cancel under Plan and Billing to update your Subscription. Go th…

Daniel Misico
Updated 2 months ago by Daniel Misico

I need to update my credit card information. Where do I go?

Updating your credit card is easy! From your dashboard: Select Settings > Billing or click here. Select Manage Subscription under Plan and Billing. Under Payment Method Information, select Update Pay…

Daniel Misico
Updated 2 months ago by Daniel Misico

How do I update my company's address?

Select Settings > Branding > Site Design or click here. Adjust your Business Address and select Save. We use this address to customize page and email templates.

Daniel Misico
Updated 9 months ago by Daniel Misico

Where can I access my billing information?

To access your account's billing information and invoices: Select Settings > Billing or click here. Select Manage Subscription under Plan and Billing. Scroll down to Payment History. Here you will se…

Daniel Misico
Updated 2 months ago by Daniel Misico

What is my Member Limit?

Your Member Limit is the number of Members your account can have registered across all programs. Each plan has a different limit. To view your Member Limit, navigate to your Username > Billing or cli…

Daniel Misico
Updated 2 months ago by Daniel Misico

What happens when I reach my Member limit?

Your program(s) will still operate as expected, but Referral Rock will not add any additional Members. If someone attempts to register as a new Member and you have reached your limit, they will recei…

Daniel Misico
Updated 9 months ago by Daniel Misico

Can I clear my Member & Referral data?

To clear your data: Select Settings > Billing or click here. Select Data Management under Features. Here you can choose to Clear All Data or Clear Stats Only. Clear All Data will remove all of your m…

Daniel Misico
Updated 2 months ago by Daniel Misico

Are gift cards and PayPal included in my plan?

Premium rewards such as gift cards, PayPal and Wise are included with our Growth and Established Business plans. Our Starter customers may add-on premium rewards to their subscription for an addition…

Meghan McEnry
Updated 9 months ago by Meghan McEnry

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