Account & Billing

I forgot my password! How do I log in?

Select the Forgot your password? link on the Login page or click here. Enter your email address and click Submit. Check your email. Click on provided link to reset your password.

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How can I add a team member to my Referral Rock account?

Only Admins have the ability to add and manage team members. To add a team member, from the Admin UI, click on Your Account Name in the upper right hand corner > Team or click here. After entering th…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

What do the team roles mean?

Admin: Has access to all features including main account settings. Can add, delete, and edit team members. Manager: Allowed to edit programs, manage members, referrals, and rewards. Not allowed to up…

Meghan McEnry
Updated 2 weeks ago by Meghan McEnry

Where can I upgrade my subscription?

To access your subscription information: Select Your Account Name > Billing or click here. Select Manage Subscription under Plan and Billing. Scroll down to Subscription and choose Manage. From there…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Where can I pause or cancel my subscription?

To pause or cancel your Referral Rock subscription: Select Your Account Name > Billing or click here. Select Pause or Cancel under Plan and Billing to update your Subscription. Go through the prompts…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

I need to update my credit card information. Where do I go?

Updating your credit card is easy! From your dashboard: Select Your Account Name > Billing or click here. Select Manage Subscription under Plan and Billing. Under Payment Method Information, select U…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

How do I update my company's address?

Select Settings > Branding > Site Design or click here. Adjust your Business Address and select Save. We use this address to customize page and email templates.

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Where can I access my invoices and billing information?

Invoices are available in PDF format. To download the PDF: Select Your Account Name > Billing or click here. Select Manage Subscription under Plan and Billing. Scroll down to Payment History. Here yo…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

What is my Member Limit?

Your Member Limit is the number of Members your account can have registered across all programs. Each plan has a different limit. To view your Member Limit, navigate to your Username > Billing or cli…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

What happens when I reach my Member limit?

The program(s) will still operate as expected, but Referral Rock will not add any additional Members. If someone attempts to register as a new Member and you have reached your limit, they will receiv…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

Can I clear my data and statistics?

To clear your data: Select Your Account Name > Billing or click here. Select Data Management under Features. Here you can choose to Clear All Data or Clear Stats Only. Clear All Data will remove all…

Daniel Misico
Updated 2 weeks ago by Daniel Misico

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