Table of Contents

Member Portal

Meghan McEnry Updated by Meghan McEnry

The Member Portal is the dashboard that your members will gain access to once they join your referral program. From inside the Member Portal, members will learn about the referral program, easily share out their unique referral URL as well as stay updated with their referrals and rewards.

This article outlines the portal editor and walks you through how to customize the Member Portal for your referral program.

Portal Settings

Customize the language and branding for your your member portal through the Portal Settings icon.

To access Portal Settings:

  1. Navigate to the Portal page of the Program Editor (or click here)
  2. Select the gear icon on the top menu bar

Branding

When you click the Branding button, you can personalize the member dashboard to fit your organization's brand. You can also edit the images and text for the portal's main pages.

  • Portal Title: The Portal Title will display as the title of your page on browser tabs. By default, this displays as "Referral Program".
  • Standard Desktop Header: Set the header that appears on devices such as desktops and laptops. You can upload an image or remove the image here. The ideal image size is 400 x 70 pixels.
  • Mobile Header: Set the header that appears on mobile devices. You can upload an image or remove the image here. The ideal image size is 200 x 70 pixels. (If no mobile header is specified, your Standard Header will be displayed on mobile devices)
  • Favicon: Set the favicon that appears in the tab of your program pages. You can upload an image or remove the image here. (A favicon is the image that appears in the tab open a web page. You can see the favicon for this page, the blue Referral Rock logo, by looking at the open tab.
  • Hide from Google Search: By selecting "Hide from Search," you can prevent Google from displaying your program pages in search results.
  • Custom Portal Nav Items: Add custom navigation options, like the homepage of your company's website, on your program pages. You can set the name of the navigation options and the corresponding URLs. You can set up to 5 custom nav items.
  • Accent Color: Enter a hex code or use our color picker! This color applies to icons, buttons, and the background color of the section of Member Portal 2.0 that you're currently viewing as shown below.
  • Portal Language (Accessibility): Indicate the language your member portal should be read in when using a screen reader. Default language is English.

Language

When you click the Language button under Portal Settings, you can customize all of the labels for the member portal. Click through the different tabs at the top to edit the language for each page and subsection, including the Registration, Login and Reset pages.

Portal Pages

To edit each page of the Member Portal:

  1. Navigate to the Portal page of the Program Editor (or click here)
  2. Select the page of the portal that you wish to edit from the drop down menu
  3. Select Edit Page

Public Access Pages

Registration

The Registration page is the default way of registering members for your referral program. The registration page provides people with information about your program and it makes signing up to become a member as easy as possible via the short form or Single-Sign-On (SSO) buttons.

  • Content Block: Choose to display Image and Text or Image Only. In the instance where you have a great graphic with text describing your referral program, you may want to use Image Only.
    • Registration Image: Upload Image, Select an image from our Gallery, or Remove Image.
    • Image Alt Text: The alternative text that will display for your Registration Image.
    • Content Header: Title of your referral program, seen below the Registration Image.
    • Content Description: Use our text editor to explain the benefits of your referral program and encourage Registration. This text appears under your Program Title.
  • Terms & Conditions Approval: If you would like to require your members to check the box indicating they have read your Terms & Conditions, select 'Require on Registration'.
  • Additional Fields: You have the option to require additional Registration fields for your members. Select, "Require and display phone number" to require members to fill out their phone number. Enable, "Custom Fields", to create up to two custom text fields and one drop down. These additional fields will be required for registration and will display as a second form after the initial registration page.
Terms & Conditions
  • Terms & Conditions: Enable or Disable your program's Terms & Conditions. This is Enabled by default. When Enabled, The Terms & Conditions are displayed in the footer of each page in the Portal.
  • Display Mode: External Link or HTML Content.
    • If set to External Link: Enter the URL for your Terms & Conditions page. When the member views your Terms & Conditions, they will be redirected to this URL.
    • If set to HTML Content: Your Terms & Conditions page will be hosted by Referral Rock. Create your Terms & Conditions by using the text boxes provided:
      • Title: The Title of the page when the user views your Terms & Conditions.
      • Content: Use our editor to create the body of your Terms & Conditions Page (see image below).
Member Login

This is the page members will see when they need to log back into their member portal. This page cannot be edited, however the language can be adjusted in Portal Settings > Language

Password Reset

Members will see this page when they request to reset their password. This page cannot be edited, however the language can be adjusted in Portal Settings > Language

Member Only Pages

Dashboard
  • Content Block: Choose to display an Image and Text or Image Only. In the instance where you have a great graphic that includes text already describing what your program is about, you may want to use Image Only.
    • Image: This image appears as the main image on your Portal, to the left of the member's sharing options. Here you may Upload an image, select an image from our Gallery, or remove the image. Ideal image size is 545 x 150 pixels.
    • Image Alt Text: The alternative text that will display for your Dashboard Image.
    • Content Header: The Title appears under your Dashboard Image.
    • Content Description: The Description appears below the Title and Image. This block of text is used to provide context for your referral program and encourage your members to share.
  • Additional Referral Links (Growth and Established Business plans): Enable this feature to add more than one referral link for your members. Members will still have their default referral link available in the share widget and the additional links will display below the Member Stats block on the portal.
  • Member Stats Block: Choose to enable or disable the member stats, which are shown at the bottom of the Portal. This is enabled by default.

Referrals
  • Referrals Page: Enable or Disable your Referrals Tab. This toggles the availability of the Referrals Page. This is Enabled by default. If set to Disabled, the Referrals tab will be removed and will not be accessible by members.
  • Public Note: Choose whether you'd like members to be able to view any Public Note associated with their referrals (if using).
  • Amount: Choose if you'd like to show members the purchase amount of the referral (if using).
  • Member Note: This column is optional and only available when using Direct Add.
  • Direct Add Referral Button: Optional button to Add referrals directly from the member portal on the My Referrals page. This is only available when using Direct Add.
Rewards
  • Rewards Page: Enable or Disable the Rewards tab. This is Enabled by default. If you choose to not show your members their Rewards page, this tab will be removed and will not be accessible by members.
  • Currency Type: Select the currency type for the reward (for example, USD). If your reward doesn't have a currency type, you can select Units from the dropdown menu.
  • Amount Decimals: If set to, "With Decimals", the reward amount will display with two decimal places (15.00). If set to, "Without Decimals", the reward amount will display as a whole number (15).
Account

Choose to show/hide the Date of Birth and Phone Number fields on member's portal account page

Preview

The program editor allows you to preview your Member Portal live, as you build it. From the top navigation bar, toggle between desktop and mobile view, as well as full site and embedded versions.

Embed Options

Member Portal 2.0 embed experiences offer sharing options only and do not support the member dashboard or statistics. For more information on this functionality and how to integrate your program with your website using an iFrame or widget, please reference our Member Portal 2.0 Embed Experience article.

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Creating Reward Rules

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